Terms of Service

1. The agreement

These Terms, together with the Data Processing Agreement and Acceptable Use Policy, form the agreement between the school (“you”) and StoryJar. By creating an account or using the service you accept them on behalf of your school.

2. The service

StoryJar is a class journal and portfolio for children aged 3–11. Teachers create classes, children add moments (photos, drawings, words), and teachers approve them before they join a child's journal. Parents may be given a read-only family view.

3. Accounts & responsibilities

• Only staff who are appropriately DBS-checked and authorised by the school should hold accounts.
• You are responsible for keeping login details secure and for the actions taken under your accounts.
• You are responsible for obtaining any consents your school requires (e.g. for photographs) and for your own safeguarding and data-protection duties as the data controller.
• Children must never be given their own login credentials — the service is designed so they don't need any.

4. Acceptable use

Use of StoryJar must comply with the Acceptable Use Policy. We may suspend access to protect children or the service.

5. Fees

A teacher account is free, permanently — there is nothing to pay and no trial that expires. A school plan is priced by the number of pupils on roll (£199, £299, £449 or £649 a year), covering every teacher and pupil at the school, billed annually by card or by invoice / purchase order. StoryJar is not VAT registered, so no VAT is added. Your band is set when the plan starts and does not change during the paid year, even if the school roll grows. A school may cancel at any time and will not be charged again; access continues in full until the end of the year already paid for, after which the plan simply does not renew. If a school decides within 42 days of the start of a paid year that StoryJar is not right for it, we refund that year in full — write to us and ask, and no reason is needed. After those 42 days we do not refund part of a paid year. Nothing is deleted at cancellation — a school can export everything, and the retention schedule in our Privacy Policy then applies.

6. Data protection

We process personal data as your processor under the Data Processing Agreement and our Privacy Policy. Data is held in the EU (Amsterdam, the Netherlands).

7. Availability & support

We aim to keep StoryJar available and to support schools, but the service is provided “as is” without warranties beyond those that cannot be excluded by law. StoryJar is a one-person business and does not offer a contractual service-level agreement or guaranteed response times. In practice we aim to answer schools within one working day and to fix anything that stops a class working as a priority — but we would rather set that expectation honestly than promise a response time we cannot always meet in a school holiday.

8. Liability

Nothing in these terms limits liability that cannot be limited in law, including for death or personal injury caused by negligence.

9. Termination & your data

Either party may end the agreement per the cancellation terms. On termination you can export your data, and we will delete it in line with the Data Processing Agreement.

10. Law

These Terms are governed by the law of England and Wales and subject to its courts.